FAQ
Account management and security
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 23 Jan 202626
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202510
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202536
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 15 Oct 2025209
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025165
- Passkey FAQPublished on 19 Mar 2025Updated on 30 Dec 2025106
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,814
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202555
- How do I download my account statements?Published on 6 Nov 2024Updated on 23 Jan 202659
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 15 Oct 2025132
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 15 Oct 20256
- How do I register an account on OKX?Published on 23 May 2024Updated on 22 Jan 202625,821
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,977
- How do I reset my Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 15 Oct 202513
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,021
Showing 1-15 of 39 articles