FAQ
Account management and security
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 23 Jan 202626
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202510
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202536
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 15 Oct 2025209
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025165
- Passkey FAQPublished on 19 Mar 2025Updated on 30 Dec 2025106
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,827
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202555
- How do I download my account statements?Published on 6 Nov 2024Updated on 23 Jan 202659
- How do I register an account on OKX?Published on 23 May 2024Updated on 22 Jan 202625,835
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,980
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,025
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,989
- How do I change my email?Published on 6 Sept 2023Updated on 17 Nov 20253,933
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,423
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