FAQ
Account management and security
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202612,038
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,527
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,718
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 9, 202625,754
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,103
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Nov 17, 20256,466
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,782
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202558
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,173
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,408
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025446
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,147
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025106
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Dec 15, 2025375
Showing 1-15 of 32 articles