FAQ
Account management and security
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Dec 25, 202531,404
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202612,043
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,959
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,531
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,737
- How do I change my login password?Published on Aug 22, 2023Updated on Jan 16, 202619,251
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 9, 202625,767
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,106
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,965
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202558
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,016
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,174
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025871
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,408
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025446
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