FAQ
Account management and security
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,973
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202612,078
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,545
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,795
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,510
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,178
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 8 Sept 20254,157
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,694
- Passkey FAQPublished on 19 Mar 2025Updated on 23 Dec 2025106
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025164
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202536
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025578
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202510
- How do I add my emergency contact?Published on 24 July 2025Updated on 15 Oct 2025208
- How do I open an SMSF account on OKX?Published on 2 July 2025Updated on 3 Dec 2025
Showing 1-15 of 36 articles